Equentity Customer Support Portal
Find the Support Channel That's Right For You
Welcome to the Equentity LLC support portal. We have a few different support mechanisms available to our customers. Please select the nature of your support request from the three provided. Additional options will be presented to you.
Web Design Support | Web Hosting Support | Other/General Support
Web Design and Development Support
- General Contact
- This is our general-purpose contact area. This link contains our phone numbers, mailing addresses and a form that allows you to contact us by email. It should not be used for urgent support!
- Client Area Login
- Our client area allows clients to make requests, track progress, store deliverables and interact with the entire Equentity team. If you are currently a customer and do not have access to this area, please contact us and we will get you into our system.
- Request For Proposal
- If you have an upcoming project on which you'd like Equentity LLC to bid, please submit it to us here.
- Billing Questions
- Contact us directly with questions regarding billing. If you are a design/development customer, but your question relates to hosting/maintenance package fees, please login to the My Equentity portal.
- Live Chat
- Feel free to chat with us live anytime. If we're not available, you'll be given the opportunity to leave a message, which we certainly encourage you to do!
- Request a Callback
- Request a callback from us, and we'll contact you at a time convenient for you.
Web Hosting Support
- General Contact
- This is our general-purpose contact area. This link contains our phone numbers, mailing addresses and a form that allows you to contact us by email. It should not be used for urgent support!
- 24/7/365 Help Desk
- Please log into our help desk for technical and customer support questions related to hosting services.
- Billing Questions
- Log into our help desk for assistance with billing questions or to pay a hosting invoice.
- Video Tutorials
- Log into our help desk to access hosting tutorials that will help guide you through common hosting-related tasks.
- Live Chat
- Feel free to chat with us live anytime. If we're not available, you'll be given the opportunity to leave a message, which we certainly encourage you to do!
- Request a Callback
- Request a callback from us, and we'll contact you at a time convenient for you.
Other/General Support
- General Contact
- This is our general-purpose contact area. This link contains our phone numbers, mailing addresses and a form that allows you to contact us by email. It should not be used for urgent support!
- Request For Proposal
- If you have an upcoming project on which you'd like Equentity LLC to bid, please submit it to us here.
- Billing Questions
- Contact us directly with questions regarding billing. If you are a design/development customer, but your question relates to hosting/maintenance package fees, please login to the My Equentity portal.
- Live Chat
- Feel free to chat with us live anytime. If we're not available, you'll be given the opportunity to leave a message, which we certainly encourage you to do!
- Request a Callback
- Request a callback from us, and we'll contact you at a time convenient for you.
